Popupbanner requires contact within 7 business days by the customer if there are any errors in the order or if the goods are damaged. The customer is required to call or email Pop Up Banner to receive an RGA return authorization number so the products can be tracked and appropriately marked once they are received at our facility. The customer has 2 weeks to return item to Pop Up Banner once the authorization number is given. All returned items will be inspected by a production team member and issued a refund based on the results of the inspection. A customer may be subject to a restocking fee.
Any items with customized graphics like vinyl banners or custom flags will not be issued a refund since Popupbanner cannot put these items back in stock. If a product is proven to be defective, the replacement product will be shipped ground. Expedited shipping at the customer’s request can be accommodated but the difference in cost between ground and expedited shipping will be the customer’s responsibility.