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FAQ's

Billing

  • How do I place an order?

You can place the order by choosing the “buy now” option next to the product on our website or emailing an order form to sales@popupbanner.com or fax to 216-581-0737.

  • How do I create an account?

You can create a login and password and then login each time you want to order or view your past order history.

  • What forms of payment do you accept?

We accept Visa, Master Card, American Express or Discover. We also accept prepayment by check.

  • Do you accept purchase orders?

Yes, but not as a form of payment unless you are set up as a billable account with us. This takes a couple weeks to process and we will still need prepayment by credit card or check for your first order.

  • How do I become a billable account?

You can email us at sales@popupbanner.com or call us at 1-855-475-3800 and one of our customer service reps will send you a credit application to complete and return.

  • How do I order a reprint of a previous order?

When you place your order, make a note that you want a reprint of a past order. Please include the order number or the date the order was placed. One of our customer service reps will then retrieve the artwork on file and send you a proof to confirm it is correct.

  • How do I apply the promo code I received?

When you choose the “Add to Cart” option on the website, enter your promo code in the given field of your shopping cart and your discount will be applied. Include the promo code on a manual order form or purchase order to receive the discount once your order is processed.

Shipping

  • How do I know if my order has been shipped?

You can call us at 1-855-475-3800 or email at sales@popupbanner.com or use the tracking number that is given to you at the time your invoice is sent and track via either www.UPS.com or www.FedEx.com

  • How much is shipping?

Shipping costs are FedEx or UPS daily rates and are dependent on the type and quantity of products and where they are shipping to. You can receive a shipping estimate on PopUpBanner.com by putting the desired items in your online shopping cart and entering your zip code.

  • How do I know which shipping method to choose?

Depending on when the proof is approved and where we are shipping to, expedited shipping may be necessary if your deadline is tight. Your customer service representative can let you know at the time that you provide proof approval when your order will be shipping and what shipping method is best to meet your in-hands date.

  • Can I ship on my UPS or FedEx account?

Yes, just provide your FedEx or UPS account number when you place your order and we will ship on your account.

  • Do you ship internationally?

Yes, we ship both domestically and internationally.

  • How do I change my shipping address on a pending order?

You can call or email us to talk to a customer service representative and request to make the necessary change to your shipping address up to 24 hours before your order is scheduled to ship.

Order Status –

  • What is the return policy?

To return a Popupbanner product due to customer dissatisfaction or an error in the ordering process, the customer must return the product within 7 days of receiving the product. Customer must call 1-855-475-3800 or email sales@popupbanner.com within allowed return time and discuss with a customer service representative the process of returning the product for a refund. For certain situations, the refund is contingent on the condition that the returned product is received at Pop Up Banner.

  • How do I track my package?

You can enter your tracking number on UPS or FedEx’s website to see the status of your order delivery. To receive your tracking number, you can email us at sales@popupbanner.com or call us at 1-855-475-3800.

  • When will my order be shipped?

Your order will ship 2 business days after you approve the proof your customer service representative or graphic designer sends you.

  • When will I receive my order?

Our turnaround time is 2 days in-house for production after proof approval and shipping time can take anywhere between 1-7+ business days depending on where we are shipping to and what shipping method was chosen on the order form.

Managing Your Account

  • How do I create an account?

After you place the desired products in your online shopping cart, you will be prompted to create a login and password when you are ready to place your order.

  • How do I change my password?

You can change your password by calling us at the number provided and we will change the password we have on file for you.

  • How can I view my order history?

Simply sign into your account by entering your login and password and your order history will be visible, complete with the style and quantity of products you have ordered in the past.

  • How do I view my previous artwork?

Though we do keep artwork on file from your previous orders, you can only access your order history, not your previous art files, by logging into your account.

Artwork

  • How do I create the artwork for my display?

You will need to use a design program like Photoshop or Illustrator and follow the art spec sheet for the desired product on our website in order to create a print-ready file.

  • Do you offer design services?

Yes, we have professional team of in-house graphic designers. The rate is $52/hour and it generally takes between an hour to an hour and a half to create a design. The design fee is prorated in 15 minute increments so you are only charged for the time it takes to create the artwork along with the product, shipping and sales tax costs.

  • How do I start the design process?

Please place your order on our website and indicate that you need graphic design assistance. You can upload any high resolution images or logos you want the designer to work with as well as include any instructions you may have at the end of the order process. One of our customer service representatives will then contact you to get the design process started.

  • What is the difference between CMYK and PMS colors?

We print in CMYK which include colors that are created using a mixture of Cyan, Magenta, Yellow and Black inks. PMS colors are solid inks that are given certain numbers that print the same no matter who is printing them. Since there are variations between printers and even prints themselves, we do not guarantee to be able to match specific colors. We suggest ordering a paper proof for an additional cost to see how your specific print will react to the chosen material of the display.

  • Is a bleed required when creating artwork?

No additional bleed is necessary, just create the art file to the exact size of the product you are ordering and reference the art specification sheet for further requirements.

  • Can I use images from the internet?

Generally images from the internet are low resolution and will print visibly pixilated so they are not recommended for our large format digital printers.